Archives for November 2006

Teamwork is not something that is easy to teach. While you may know certain teamwork principles, it is something that needs to be developed in each team on its own. If you take 5 people from separate organizations and try to put them together into one team, there will be a certain amount of learning that takes place, regardless of how skilled each individual is at teamwork.

When it comes down to it, most of learning to work together as a team is learning to communicate with and trust your fellow team members. When you are creating a team, keep this in mind and try to create an environment where people can learn how to communicate and trust each other.

Often, you can improve your team by creating a temporary environment that requires everyone to learn to communicate and trust each other. Many of the infamous corporate games and simulations help attempt to achieve this. You just have to know what you are trying to accomplish. Corporate games and team building exercises get a bad name when they are done without any particular end in mind. If you don’t know why you are doing them, there are probably better uses of your time.

One of the easiest ways to improve communication and trust is put people in a difficult situation and let them work their way out of it. In day to day business settings, we have a lot of ways to avoid communicating directly or learning to trust each other. You want to look for a situation that doesn’t lend itself to these types of avoidance mechanisms.

Here are a few ideas of ways to help create a temporary environment to help your team grow:

Take an afternoon and go work on something together where it is easy to see what you’ve accomplished. For example, take your team out to paint walls at a local charity. Painting works well because it is easy to see how much you’ve accomplished. Many of our business activities are difficult to quantify, so we are deprived from a real feeling of team accomplishment in our day-to-day work. Painting is also good because it gives people a chance to talk while they paint and get to know each other better outside of work conversations.

Do a ropes course or something similar together. This gets everyone working together in a hands-on way and solving problems. With the right activities, it can really help strengthen the trust in a team. I’m not just talking about the activities where you close your eyes and fall backwards and let another team member catch you. There is a lot of benefit in just forcing people to work through problems together in a different type of setting.

Do one of the survival simulation type games. In these types of simulations, your team has to work together to rank the most important objects to take with them after an airplane crash or similar disaster. The point is that they have to reach a consensus about what items to take, and they aren’t allowed to just take a vote and go with the majority. This forces people to explain themselves and helps them work through conflicting opinions.

In the military, “the men” are separated from “the officers.” The basic idea is that the leaders shouldn’t be too close to the people they will be commanding. In the army, this makes a lot of sense because if you are too close, you might have a difficult time making decisions that could result in someone’s death. On the military base, they have an officer’s club, where the officers go to eat. On Sundays the facility is opened up for everyone, but there is a separate side for the men and a separate side for the officers. The officers’ side is generally a little fancier with slightly better chairs and table settings.

There is a certain amount of separation that is wise to keep in non-military leadership as well. If you are too friendly with your direct reports, it may be difficult for them to respect your authority. This doesn’t mean you need to intentionally be a jerk, but you need to be aware that certain individuals misinterpret an overly friendly attitude as a sign that they don’t need to follow the rules because they are “on your good side”.

Many times, people go to one extreme or the other. On the overly friendly side of things, they look to their direct reports to provide a social life. This isn’t healthy, because it means the leader may not be able to make difficult decisions without having an extreme emotional impact on themselves. Putting yourself in this type of situation can cloud your judgment about an individual’s contribution or effectiveness. It is also unhealthy because, if all of your personal friends report to you, it is possible to end up with a bunch of sycophants instead of true honest friends.

On the other extreme are the leaders who place themselves way above the people they lead. These types of people end up making lots of rules that apply to everyone except themselves and often carry an air of being better than everyone else.

Somewhere in between these two extremes is a healthy balance. The balance may be different for each person who reports to you. Part of your job as a leader is to identify and sense the proper equilibrium that will give your reports the satisfaction of feeling like they have a personal relationship with you, while keeping yourself in an authority role.

Many inexperienced leaders fail to adequately communicate a vision to the people they lead. If you don’t tell everyone which direction to head, you’ll have confusion. For some leaders, their deficiency comes not from a lack of communication, but from not having a vision, themselves.

Leadership is an important trait, but sometimes people get so caught up in trying to become better leaders that they forget to spend anytime figuring out where it is they want to lead. It is much easier to lead if you have a clear idea of what you want to accomplish and your ideas are good.

In fact, a poor leader with a great vision will accomplish more than a great leader with no clue where they want to go. Success covers a multitude of failures. If you are successful, people will tend to overlook many mistakes you make as a leader. If you are unsuccessful, people are less likely to overlook your deficiencies in vision.

If you are driving people toward shared success, they will tend to stick with you because they are succeeding. In some cases, they may even start copying some of your poor leadership habits thinking they are part of the reason for your success.

This is the same type of latitude we give to geniuses. If you take a look at a photo of Einstein and think what your reaction would be meeting someone who looked like him in almost any social setting, you probably wouldn’t automatically have much respect for him simply based on his appearance. However, since he was successful, people overlook his appearance. I imagine there were even some younger physicists who stopped combing their hair with the idea that mimicking his (bad) habits would help them achieve success as well.

Obviously, leadership skills are very important. It is much better to lead with a solid vision and tremendous leadership acumen. Just make sure that as you develop your leadership skills, you don’t overlook the skills that will let you develop a vision worth following.